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Client Feedback Questionnaire

HELP US TO IMPROVE OUR SERVICE

We should be grateful if you could take the time to complete this questionnaire, which seeks your comments on the service you received from us.

This will help us to improve our service in the future.

If you have identified aspects of the service which were unsatisfactory, giving your name will help us identify what has gone wrong and what needs to be done to improve our service in the future. However there is no need to provide this information if you would prefer not to do so.

Please fill out the form below

Solicitor/Advisor

Client’s Name

1. Did you find that the staff here were generally friendly and helpful?

2. Did we keep you informed about what was happening on your case?

3. Was advice and information explained clearly?

4. Did you feel we dealt with your case efficiently?

5. Would you recommend us to someone else who needed legal advice/assistance in a family matter?